Your teammates are everywhere you look. They are your nurses, your physicians, your administrators. Help them focus on patient engagement and satisfaction to ensure they provide the best care for their patients the most effective way.
But sometimes your team can get caught up in their own agendas and forget the big picture, that patient care is their top priority. Patient engagement is one of the main factors that can turn first-time patients into brand ambassadors for life. In order for that to happen, integrate the T.E.A.M philosophy with your staff to help guide them toward successful patient engagement and satisfaction.
T: Talk. You need to get to know the patient’s background before you can make any decisions. How are they feeling? What procedures have they had in the past? What medications are they taking? There’s more to your patient than what’s just on their chart. Talking with them is the best way to decide how to handle their care.
E: Engage. You want your patients to be engaging with you every step of the way. Encourage feedback from them, positive and negative. Answering their questions can go a long way in making them feel valued.
A: Align. You and your patient have to be on the same page at every corner. They ultimately have the final say, but it’s your job to align your best course of treatment with their needs.
M: Monitor. The best way to make sure your quality standards are being met is by monitoring patient satisfaction. When patient satisfaction is up, you can be sure they will share their positive experience. But if it’s low, you have to know where you went wrong.
The interaction between a patient and their care providers has a lot to do with patient progress and outcome. No matter what your role is, the patient expects you to be timely, behave accordingly, and communicate with them in a language they understand. This will lead you to successful patient engagement and satisfaction, creating brand ambassadors to sing your praises.